Corporate social responsibility

Our corporate social responsibility (CSR) policy refers to our responsibility toward society. Our company’s existence is not alone in isolation; it’s part of a bigger system of people, values, other organisations and nature. The social responsibility of a business is to ensure that we are having a positive impact on the world – something that is at the heart of all of us at NFP.

Operational focus

Respect the laws applicable to us in the jurisdictions that we operate
Honour our internal policies and procedures, ensuring effective governance and monitoring to promote the best client outcomes
Ensure that all our business operations are legitimate and provided in a way that is consistent with the Financial Conduct Authority’s principles for business
Keep every partnership and collaboration open and transparent

Treating customers fairly

Using plain English in all of our communications, and offering further explanations should any of our communications be deemed confusing
Being open and honest about our products and services
Avoid the use of pressure selling techniques and ensuring that our clients understand how we do business
Acknowledge mistakes and deal with them in a timely and professional manner aiming to put things right wherever we can

Proper conduct of business

Ensuring that we always act with integrity
Ensuring that our personnel have the skills to undertake their functions, that there a high level of care throughout our service and that we have used effective diligence where needed
Being open and co-operative with our regulators, insurers, broker-partners and business partners
Paying due regard to the interests of our clients
Observing proper standards of market conduct

Corporate governance

We build relationships, trust and transparency by doing the right things the right way.

Integrity is fundamental to our business. Our passion is building strong personal relationships based on trust, transparency and active communication so we can create a vibrant and positive work environment for our employees and deliver creative, outstanding solutions to our clients.

Our executive management committee recognises that a company is only as great as its employees, and have committed to fostering a supportive, rewarding, and people-centric workplace that creates opportunities for all. As we continue to evolve our workforce, we’ve introduced numerous recognition, community, finance, wellbeing and professional development initiatives that will make it possible for our employees and our business to thrive both on personal and professional levels. NFP helps guide those executive leaders, and therefore our organisation as whole, through their highly-recognised, shared knowledge and experience across a diverse range of expertise, contributing invaluable insight and direction into the strategic practices and future-forward projection of our business.

We care deeply about our employees’ and clients’ wellbeing and strive to lead by example. Our Code of Business Conduct and Ethics represents our shared commitment to conduct ourselves in a manner that reflects our key values. On the ground, our advisory boards, such as our diversity and inclusion advisory board, also allow us to incorporate the perspectives and insights of employees at all levels of NFP.